Refund policy
**Catatonic Divas Return and Refund Policy:**
Thank you for choosing Catatonic Divas for your crochet and knit goods. We want you to be satisfied with your purchase, and we've outlined our return and refund policy to ensure a smooth experience:
**Returns:**
1. Returns are accepted within 14 days from the date of purchase.
2. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
**Return Process:**
1. Contact our customer service at returns@catatonicdivas.com to initiate the return process.
2. Provide your order number, details of the item(s) being returned, and the reason for the return.
3. Once approved, you will receive instructions on where to send the item.
**Shipping:**
1. Customers are responsible for the cost of return shipping.
2. We recommend using a trackable shipping service to ensure the safe return of your item.
**Restocking Fee:**
1. A 10% restocking fee will be applied to all returns.
2. The restocking fee will be deducted from the refund amount.
**Refunds:**
1. Refunds will be processed within 5 business days after we receive the returned item.
2. The refund will be issued to the original payment method.
**Exchanges:**
Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order.
**Damaged or Defective Items:**
If you receive a damaged or defective item, please contact us immediately at returns@catatonicdivas.com. We will work with you to resolve the issue promptly.
Thank you for your understanding and cooperation. If you have any questions or concerns, please don't hesitate to reach out to our customer service team at support@catatonicdivas.com. We appreciate your business!
Sincerely,
Catatonic Divas
Thank you for choosing Catatonic Divas for your crochet and knit goods. We want you to be satisfied with your purchase, and we've outlined our return and refund policy to ensure a smooth experience:
**Returns:**
1. Returns are accepted within 14 days from the date of purchase.
2. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
**Return Process:**
1. Contact our customer service at returns@catatonicdivas.com to initiate the return process.
2. Provide your order number, details of the item(s) being returned, and the reason for the return.
3. Once approved, you will receive instructions on where to send the item.
**Shipping:**
1. Customers are responsible for the cost of return shipping.
2. We recommend using a trackable shipping service to ensure the safe return of your item.
**Restocking Fee:**
1. A 10% restocking fee will be applied to all returns.
2. The restocking fee will be deducted from the refund amount.
**Refunds:**
1. Refunds will be processed within 5 business days after we receive the returned item.
2. The refund will be issued to the original payment method.
**Exchanges:**
Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order.
**Damaged or Defective Items:**
If you receive a damaged or defective item, please contact us immediately at returns@catatonicdivas.com. We will work with you to resolve the issue promptly.
Thank you for your understanding and cooperation. If you have any questions or concerns, please don't hesitate to reach out to our customer service team at support@catatonicdivas.com. We appreciate your business!
Sincerely,
Catatonic Divas